Below are a list of commonly asked questions about our practice and doctors. Feel free to give us a call if you are wondering about anything that isn't on this list!
Are your pediatricians board certified?
A physician who has completed three years of specialized training in pediatrics is "board eligible" to take qualifying exams from the National Board of Pediatrics. These exams are taken after a pediatrician has been in practice. After passing these exams, the doctor is then considered "board certified". All of our doctors are either board certified or board eligible in pediatrics. All our doctors also maintain a high level of continued medical education credits.
Are you accepting new patients?
All our doctors are accepting new patients. Please review our "transferring of patients" portion on our website for information about obtaining an appointment and transferring records.
Is there a doctor available 24 hours a day?
Yes. When the office is closed and you have an urgent problem, call our main number. You will reach a voicemail greeting that will prompt you to leave a message with your name, child's name, date of birth, brief message, and return phone number. The doctor on call then receives a page, listens to your message, and calls you back within 10-15 minutes. In the rare case that you do not receive a call back within 30 minutes, please call the emergency line back as there are rare circumstances where the computers go down or there is a malfunction with the phone system.
Do you take walk-ins?
As a rule, we do not accept walk-in patients. We prefer that you call us ahead of time so we can prepare enough time to spend with your family.
How far in advance do you book appointments?
We can book your appointment up to 2 months ahead of time
How long do I wait to make an appointment for a sick child?
We will see sick children the same day if the severity of the illness necessitates immediate care.
Do you have a separate room for sick and well visits?
Yes, we have separate waiting rooms for well and sick visits. We also try our best to bring in the newborns and very young infants in the beginning of the day before the sick children arrive.
Will my child always see the same doctor?
You will always have the choice as to which doctor you want to see. We encourage patients to see the same doctor, especially for well baby examinations and chronic conditions. However, if we are seeing your child on an urgent basis, you may need to see the doctor that has the first availability.
If I have a question about my bill, who do I call?
Please call our office during business hours (Monday through Friday, 9a-5p). Please ask to be transferred to the billing department. Be sure you have a copy of your statement when you call as well as a copy of your insurance card.
When do you expect me to pay my insurance copay?
We require the co-payment at the time of your visit (we collect prior to seeing the doctor). For your convenience, we except credit cards and cash, as well as checks.
What happens if I am late for an appointment?
If you arrive 20 minutes or more late for a well visit examination, you will be asked to reschedule your appointment for the next available slot. If you are late for a sick child appointment, we will still see your child, but you may need to wait for those who have made an appointment and have arrived on time. A $25 cancellation fee will be charged for missed appointments if you do not call ahead of time to cancel.
How do I get a physical form for daycare, camp, or sports?
If we have seen your child within the last year, we can prepare a form from your chart. You may pick it up or have it mailed to you. If we have not seen your child in the last year, we will need to see you in order to fill out the form. There are certain well examination visits that are mandatory for school entry (kindergarten, sixth grade and high school visits).
How do I obtain a copy of my child's medical records?
We must receive a signed authorization to release records. Patients over 18 must sign the release themselves. We also need to know the name and address of the physician that will be receiving the records. There may be a copying charge depending on the size of the records.
Can my 16-year old come and be seen by herself?
Minor patients need to be accompanied by a parent or guardian. There are very specific circumstances where a minor is considered emancipated and can be seen by themselves. Grandparents and babysitters who bring children to the office need a written authorization from the parent that they may do so.